Digital product nature

Apex Edit Studio sells digital packages, credits, token packs, AI video workflow access, and related digital services. No physical product is shipped.

Refund review

• Duplicate charges may be reviewed.
• Incorrect billing amount may be reviewed.
• Unresolved technical failure that prevents access may be reviewed.
• Unused credits or token packs may be reviewed case by case.

Usually not eligible

• Used credits or token packs.
• Completed or delivered workflow work.
• Change-of-mind requests after digital access or processing begins.
• Policy violations.

How to request

Use the dynamic contact details shown on this page and include your name, email, order details, package or SKU, and the reason for the request.